Order Information

Security    Payment Options    Return Policy    Warranty  Limitation of Liability   Tech Support    Hours    Shipping    Questions    Currency Converter

Security: Your security is our priority. All on-line ordering information you submit will be transmitted via a secure server. A secure server uses a protective mechanism called SSL encryption (industry standard security through your browser). We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Information regarding you and your order will be kept confidential and used only to process your order View our privacy statement

For safer transmissions, with any site, configure your browser security settings to:
1. Alert you when toggling between secure and insecure transmission modes.
2. Warn you about failed site authentication before your data is sent to a suspicious site.
3. Notify you when you transmit over an "open" or unsecured connection. You can also look for the following safety signs: Security icons such as a "closed lock" in Microsoft Internet Explorer or an "unbroken key" in Netscape Navigator. 

Payment Options: Paypal Express Checkout, Visa, Mastercard, Discover & American Express with U.S. billing addresses are welcome. If you prefer, you may place your order online and phone in your credit card information toll free at 877-719-2288. You can also FAX your credit card information to (888) 379-4373.

Note: Please be sure to provide your exact billing address (the address your credit card bank has on file for you) when completing your order. Incorrect information will cause a delay or cancellation of your order.

If you wish to use a Visa or Mastercard credit cards issued outside of the US we reserve the right to request additional documentation. If we are unable to obtain billing information for your card, we will need you to fax or email us a photocopy of the front and back of your credit card along with one page of your credit card statement/bill which includes your billing address and account number, (we do not need to see any recent transactions you have made). Our fax number is (888) 379-4373, email address is credit@securityideas.com.

All Taxes, Duties and Fees on orders shipped outside the US are the responsibility of the purchaser. Please contact UPS or FedEx in your country to obtain estimated costs.

We also will accept wire transfers, money orders, and cashier's checks in US dollars only. Orders are processed upon receipt of funds. Company checks for payment in advance will be held for 5 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. COD orders for up to $500 only are permitted for shipments in the US only and must be paid by cashiers check or money order. Shipping for COD orders may be delayed by 5 business days, since all products need to be shipped from one warehouse location. An $10.00 fee will be added for each package shipped COD. We will charge a $25 fee on all returned checks. Please email us for instructions on where to send checks or wire transfer information at credit@securityideas.com.

Purchase Orders will be accepted from corporate accounts. A confirming copy of the PO is required via email, fax or mail before orders will be processed. Customers using purchase orders for the first time must call credit at (518) 943-4451 or email credit@securityideas.com before initial order. Open account customers will be required to provide a credit card to be kept on file. We reserve the right to bill the credit card when an invoice is 60 days past the invoice date. 

Return Policy: All merchandise, except software and bulk cable, is eligible for a refund or exchange within 15 days from date of delivery. To return or exchange an item, you must obtain an RMA (Return Merchandise Authorization) number by filling out the return request form at this link: Return Request Form prior to shipping. We will email you shipping instructions and issue a refund within 30 business days of when we receive the return. Shipping charges are the responsibility of the customer unless the return is the result of an error made by Security Design Services. We must receive the return no later than 10 business days after we send an RMA number. All products returned must be factory sealed, in original packaging and condition, and include all reference material, parts and packaging materials. An open box fee equal to 20% of the purchase price will be charged on any opened item. Some merchandise may be subject to a restocking fee of up to 30% of the purchase price. We reserve the right to refuse or return any package that does not comply with our Merchandise Return Policy. Merchandise damaged in shipping must be reported within 5 business days of date of delivery. 

Warranty: All items carry a manufacturer's warranty. The warranty covers repair/service and/or parts replacement in the event of a manufacturing defect. The period of warranty varies per item and manufacturer, check manufacturer's literature or website for details. Items needing repair must be returned to a manufacturers' authorized service center with a copy of your original sales receipt. You will be responsible for all shipment costs as a result of the repair/service. To obtain instructions for repair or service of any item, contact our customer service department at 877-719-2288 or customerservice@securityideas.com.

Limitation of Liability : Under no circumstances, including, but not limited to, negligence, shall Security Design Services, Corp., its subsidiary or affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, Security Design Services, Corp. materials. You specifically acknowledge and agree that Security Design Services, Corp. is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any Security Design Services, Corp. material, or with any of Security Design Services, Corp.'s terms and conditions, your sole and exclusive remedy is to discontinue using Security Design Services, Corp.

Technical Support: We will be happy to answer any technical questions regarding products you have purchased by phone during normal business hours (9am - 5pm Monday through Friday ET) or by email. We are also available to answer questions regarding installation of the products we offer. Email to support@securityideas.com  

Business Hours: Orders will be accepted online 24 hours a day / 7 days a week. Our customer service department (Orders / Product Questions / Comments) will be available during normal business hours of 9am - 5pm / Monday through Friday (Eastern Standard Time). 

Shipping: All items are shipped via UPS or FedEx at our discretion unless otherwise specified by customer. We will try to accommodate special requests to the best of our ability. Shipping charges are based on package weight. Shipping is calculated with a direct link to UPS Online at time of order. Most products are shipped within 1 or 2 business days. Since we cannot control manufacturer's backorders on certain items, occasionally there will be a delay in shipment of your order. We will notify you of any delays via email. If ordering on line, you will receive a confirmation of your order and email updates on product availability and confirmation of shipment. We ship from multiple warehouses across the US, therefore please allow 5 business days for all ground shipments. If products are needed sooner, air shipment is required.

Note: UPS/FedEx is not required to obtain a signature when delivering to a residential address. Please notify us if you wish to have UPS obtain a signature as delivery confirmation of your order. We will not be responsible for stolen shipments that were left at your door. 

Questions or comments and mail orders can be submitted to the following:
Security Design Services Corp.
346 Mountain Ave.
Cairo, NY 12413
(518) 291-9226
Fax (888) 379-4373
sales@securityideas.com




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